Operations Shared Services Manager

London, England, United Kingdom · Operations

Description

Have you built a customer support function at scale before? Were your customer support metrics outstanding and your clients over the moon? This is the perfect opportunity for you to come an build an international function that covers the UK, Dubai, Singapore and North America.


About us

Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 25 countries around the world supported by our offices in London, Dubai, Shanghai and Singapore. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% over 2 - 12 months, and maintained at these levels, with no detrimental impact to the perceived quality or value of the offer to their customers, and a net saving of staff time due to reduced food preparation and waste handling. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for restaurants. Watch our short videos on our YouTube channel to see the system in action.

We are passionate about living our values and place them at the centre of everything we do. We are excited about likeminded talent who share these values, joining us in our mission:


This is an opportunity to join a rapidly growing start-up (and one of Wired’s top 100 start-ups in Europe) and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About Operations

The Operations team play a crucial role taking responsibility for running the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites.


The goal – successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale. Once key clients the aim is to provide an immaculate service avoiding churn and increasing revenue.


About the Role

This is a key role responsible for professionalising our Shared Services Operations Team.


You will be held accountable for professionally setting up and running:


This will involve bringing your experience in setting up extraordinary customer support teams that make data driven decisions, assessing best location to build our systems and making it happen, ensuring that both menus and systems are built on time and delivered in full.

Requirements

Develop our customer communications systems and processes to ensure that we:


Analyse our product flow and optimise it:

Personal Attributes

Benefits

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